# Peppol

Peppol is an international e-invoicing network. It lets You deliver structured e-invoices to buyers who are connected to Peppol through an [access point](#user-content-fn-1)[^1]. Think of it a bit like email for invoices – Your company connects to the Peppol network through an access point, and the invoice is routed to the buyer’s access point on the other end.

### Peppol or KSeF – which one do You need <a href="#peppol-or-ksef-which-one-do-you-need" id="peppol-or-ksef-which-one-do-you-need"></a>

Peppol is an international e-invoicing network. Use it when Your buyer receives invoices via Peppol – this works across countries, not just within one market.

{% hint style="info" %}
KSeF is Poland’s national e-invoicing platform. If Your buyer is in Poland and uses KSeF specifically, use that channel instead. You can find more information on the [dedicated KSeF page](/fitek-learning-space/copy-of-english/sales-invoices/creating-and-sending-invoices/ksef.md).
{% endhint %}

### Current scope <a href="#current-scope" id="current-scope"></a>

Today, outbound Peppol sending in Fitek is supported as:

* **Email**: You can email Your PDF invoices to a specific email address provided by Fitek. These invoices are then automatically processed, digitized, and sent to Peppol.
* **SFTP**: You can submit Your PDF invoices by placing them in a designated folder on an SFTP server. Fitek automatically picks them up, digitizes them, and sends them to Peppol.
* **Manually in Fitek**: You can create Your sales invoices directly within the Fitek system and then choose to send them to Peppol with a click.

***

### Recipient addressing <a href="#recipient-addressing" id="recipient-addressing"></a>

For outbound Peppol invoices, recipient resolution works like this:

1. the buyer’s registry code is used as the Peppol endpoint identifier, if available
2. if the registry code is missing, the buyer’s VAT number is used as a fallback

{% hint style="info" %}
Check the [Peppol directory](https://directory.peppol.eu) to confirm Your customer is registered in the Peppol network.
{% endhint %}

***

### Delivery status and troubleshooting <a href="#delivery-status-and-troubleshooting" id="delivery-status-and-troubleshooting"></a>

#### What You see in Fitek <a href="#what-you-see-in-fitek" id="what-you-see-in-fitek"></a>

When You send a sales invoice via Peppol, Fitek shows one of these outcomes:

* **sent:** the invoice was accepted for delivery and no error message is shown
* **delivery issues:** the invoice could not be delivered, and an error message is shown (for example, the buyer was not found in Peppol, or there were validation issues with the invoice data)
* **import issues:** the invoice was imported, but some mandatory data is missing or invalid. Open the invoice, check the highlighted fields and error messages, fix the data, and then send again.
* **unsent:** the invoice is saved in Fitek but has not been sent yet. Open it, review the data, and send it when You are ready.

***

#### Where to check details <a href="#where-to-check-details" id="where-to-check-details"></a>

For each invoice, You can open the invoice details in Fitek to:

* see whether the invoice was sent
* review any delivery error message shown for that invoice
* confirm whether the invoice needs to be corrected and resent

{% hint style="info" %}
If You are not sure how to interpret a specific error message, please contact support and include the invoice number and the delivery error shown in Fitek.
{% endhint %}

[^1]: a service that sends and receives e-invoices on a network on behalf of a company. Every company connected to an e-invoicing network is reached through an access point. When You send or receive e-invoices through Fitek, Fitek handles the connection to the access point for You


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